Thanks for shopping with Unique Signatures! All orders are processed within 1-2 Business Days after you place your order.
DOMESTIC SHIPPING
After your order is processed, we use Standard Shipping for all domestic orders and once you receive shipping notification, your order will typically arrive within 2-3 business days depending on your zip code. *
*Shipping carriers are experiencing delays due to high volumes of mail. This is out of our control. But! We do our absolute best to process your order quickly to offset potential shipping delays.
FREE STANDARD SHIPPING – (Used for promotions only)
We offer free standard shipping on all domestic orders between $50 – $999.99. Orders over $1,000 are considered bulk and require special packing & shipping arrangements and are excluded from this Free Shipping offer.
INTERNATIONAL SHIPPING
Currently we only offer international shipping to Canada. Please email us for shipping to other countries.
WRONG MAILING ADDRESS/RETURNED TO SENDER
We ship via USPS and UPS. We are not responsible for an incorrect address entered at Checkout. When you receive the Shipping Confirmation, Please double check the shipping address for accuracy. Once we ship, we are unable to change the address.
Shipping carriers unfortunately DO NOT reimburse the cost for the original shipment, even if it’s returned to sender. A second shipping fee will be required to ship a second time.
If your order is “Returned To Sender”, you may pay the cost to re-ship to the new address you provide by Emailing us directly. Your order will re-ship within 2 business days (excl. holidays and weekends) after your original order is received back at our Brooklyn warehouse.
REFUNDS, RETURNS & EXCHANGES
We carefully inspect all products before they are shipped.
Used products cannot be returned or refunded. However, we will replace or refund products that were damaged during shipment. Please submit a photo of the damage within 3 days of delivery confirmation (as determined by the shipping carrier).
You may email that photo to support@uniquesignatures.com
**Due to the continued safety precautions required due to COVID-19, we are unable to process returns or exchanges.
***Due to the oil used in our Exfoliating sugar scrub, some oils may leak in transit. We are aware of the issue and actively looking for an innovative solution.
